Customer Solutions Specialist

Dataloop is looking for a Customer Solutions Specialist to join our amazing team.

Dataloop is a one-stop shop for building and deploying powerful computer vision pipelines – data labeling, automating data ops, customizing production pipelines and weaving the human-in-the-loop for data validation. This eliminates data challenges for companies, allowing them to focus their resources on their core business. Our vision is to make machine learning-based systems accessible, affordable and scalable for all.

Job Description:

Dataloop is looking for a Customer Solutions Specialist to join our amazing team. You will provide a fast, accurate and perfect fit solutions to our customers throughout their journey with us. Mastering Dataloop Platform and ensuring customers have the answers and tools to perform their daily tasks. We are looking for a person who can Identify customers’ needs, eager and passionate in helping customers with creative solution thinking.

Job Requirements:

Good Knowledge of Python – Must
At least 3 years of technical customer facing positions – Must
Excellent communication skills – Must
Knowledge in ML, Computer Vision and AI – Advantage
Experience with ticketing system – Advantage
Prior experience as QA – Advantage
SaaS product support Tier 2 – Advantage
Able to handle and escalate issues as needed
Creative solution thinking