Customer Success Manager

Dataloop is looking for a Customer Success Manager (CSM) to join our Success team.

Dataloop is a one-stop shop for building and deploying powerful computer vision pipelines – data labeling, automating data ops, customizing production pipelines and weaving the human-in-the-loop for data validation. This eliminates data challenges for companies, allowing them to focus their resources on their core business. Our vision is to make machine learning-based systems accessible, affordable and scalable for all.

Job Description:

Dataloop is looking for a Customer Success Manager (CSM) to join our Success team. Dataloop is at the forefront of the ML and Computer Vision space, giving you a rare opportunity to partner with cutting-edge AI companies in a wide variety of industries. In this role you will be the voice of the customer both internally and externally, working cross functionally to ensure customer satisfaction and acting as a trusted advisor to our rapidly growing customer base. From customer onboarding and training, to advocating product adoption, ensuring project success, customer engagement and retention; The partnerships you will lead with our key customers will help them derive maximum value from the Dataloop platform and services at every step of the customer journey.

Responsibilities:

Own ultimate responsibility for the customer’s success with the Dataloop platform. Become a Dataloop product expert and coach customers on how to use the best Dataloop tools for their business, technical and operational objectives
Define project success criteria, identify potential risks and promote actions that will ensure project advances within the required timeline
Work closely with Product, Technical Support, Business and R&D teams to define and answer customers’ technical requirements, oversee technical integrations and data deliverables, making sure that customers needs are addressed in a timely and satisfactory manner
Oversee platform implementation, new customer onboarding, training of different personas, communication and knowledge of new applications and features
Develop a comprehensive understanding of typical operational challenges and pain-points faced by customers. Promote feature adoption and communicate business value to customers
Analyze product usage metrics and track customer health scores, working closely with sales and marketing teams to identify and enhance customer growth
Develop and maintain long-term relationships with various roles and teams within the customer organization. Work cross-functionally with the customers to achieve successful execution of objectives set by different stakeholders

Job Requirements:

Customer facing with a strong business acumen and product orientation
At least 2+ years’ experience in Cloud SaaS companies
Excellent presentation skills, experience in training and communicating technical guidance to different audience
Ability to quickly understand and apply technical knowledge to different domains
Fluency in English, spoken and written
Experience in analyzing and understanding data from multiple sources
At least 2+ years’ experience in customer success / technical account management / product management / pre-sales or equivalent in a B2B company
Knowledge of Data / AI / ML products and market
Knowledge of Python or any other programming language – Strong advantage