Customer Solutions Specialist

Dataloop is looking for ML support engineer team member to join our amazing team. You will provide fast, technical and communicative support to our customers and deliver them answers and solutions throughout their journey with us. We are looking for a person who can Identify customers’ needs, eager and passionate in helping customers with creative solution thinking

Dataloop is your Data Engine for AI. We cover the entire AI lifecycle from development to production, offering a one-stop data platform for enterprises building AI systems. Dataloop’s data management and annotation platform streamlines the process of generating data for deep learning.

Job Description:

Provide a fast and professional solution/answers to our customers to allow them an effortless use of our product.
Bring the voice of customers to become part of the product design and company’s focus.
Master product’s capabilities and roadmap, take our customers to their next level with our flexible platform.
Work closely with Product, Customer success, Sales and R&D on a daily basis.

Job Requirements:

At least 3 years technical cloud product support, Tier2 and above – Must
Excellent communication skills – Must
Experienced with Python – Must
Prior experience as QA – Advantage
Machine Learning knowledge – Advantage
Experience with ticketing system- Advantage
Able to handle and escalate issues as needed
Creative solution thinking